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FAQ

    Registration, Account & Password

    New customers can sign up for an account by visiting 'Join Allergan Advantage'. Here you can enter your details and clinic practice information.

    Our Customer Service team will verify your details and set up your account within a week.

    If you need to change or edit any of your account details, for example your shipping address, please contact Customer Service on 1800 252 224 and we will process these changes for you.

    If you have forgotten your password, you can reset it by accessing the login portal and selecting 'Forgot Password'. If you cannot remember your login email, please contact Customer Service on 1800 252 224.

    Adverse Events and Claims

    Pharmaceutical companies are legally required to collect and report any adverse events related to their products. Where a complication has arisen and an Allergan Aesthetics product is involved, it is important to report this event as quickly as possible.


    To report an adverse event or side effect, please visit allerganaesthetics.com.au/about/report-an-adverse-event.

    Product/Education

    For general enquires about Allergan Aesthetic products, please contact Customer Service on 1800 252 224.
    For medical enquiries regarding an Allergan Aesthetics product, please contact the Medical Information department, by phone: 1800 252 224 (select option 4) or email: medinfoanz@abbvie.com

    We can offer you a Skype call to go through the products and answer any specific questions at a time that is convenient for you. Please submit a request to contact the Customer Service Team, who will book your call with a Product Specialist.

    Training and Commercial

    To become a customer, please speak with our Customer Service team on 1800 252 224, who will take your contact information and healthcare professional specialty.

    Customer Service

    1800 252 224

    Questions + Feedback

    Contact us if you have a question for the Allergan Advantage team or feel free to submit any website feedback.

    Adverse Events

    Adverse events should be reported. Reporting forms and information can be found at https://www.allerganaesthetics.com.au/about/report-an-adverse-event

    medinfoanz@abbvie.com

    1800 252 224

    References:

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    2. Allergan, BOTOX® Approved Product Information.
    3. Kukreja K and Singh BR. Res Rep Biochem 2015;5:173–83.
    4. Beer KR et al. J Drugs Dermatol 2011;10(1):39–44.
    5. Glogau R et al. Dermatol Surg 2012;38(11):1794–803.
    6. Lowe NJ et al. Dermatol Surg 2005;31(3):257–62.
    7. Solish N et al. Dermatol Surg 2016;42:410–9.
    8. Dailey RA et al. Dermatol Surg 2011;37(7):918–28.
    9. Allergan, JUVÉDERM® VOLITETM Instructions For Use.
    10. Allergan, JUVÉDERM® VOLBELLA® with Lidocaine Instructions For Use.
    11. Allergan, JUVÉDERM® VOLIFT® with Lidocaine Instructions For Use.
    12. Allergan, JUVÉDERM® VOLUMA® with Lidocaine Instructions For Use.
    13. Allergan, JUVÉDERM® VOLUXTM Instructions For Use.
    14. Allergan, JUVÉDERM® ULTRA XC Instructions For Use.
    15. Allergan, JUVÉDERM® ULTRA PLUS XC Instructions For Use.
    16. Beer K and Solish N. J Drugs Dermatol 2009;8(12):1086–91.
    17. Goodman GJ et al. Plast Reconstr Surg 2015;136(5 Suppl):139S–48S.
    18. Raspaldo H. J Cosmet Laser Ther 2008;10(3):134–42.
    19. Allergan, JUVÉDERM® VOLUXTM Evaluated Data.
    20. Eccleston D and Murphy DK. Clin Cosmet Investig Dermatol 2012;5:167–72.
    21. Pinsky MA et al. Aesthet Surg J 2008;28(1):17–23.
    22. Niforos F et al. Clin Cosmet Investig Dermatol 2019;12:791–8.
    23. Callan P et al. Clin Cosmet Investig Dermatol 2013;6:81–9.
    24. Jones D and Murphy DK. Dermatol Surg 2013;39:1602–12.
    25. Niforos F et al. Dermatol Surg 2017;43(10):1271–80.
    26. Dayan S et al. Aesthet Surg J 2020;40(7):767–77.
    27. Dayan S et al. Dermatol Surg 2015;41:S293–S301.
    28. Muhn C et al. Clin Cosmet Investig Dermatol 2012;5:147−58.
    29. Carruthers JD et al. Plast Reconstr Surg 2008;121(Suppl 5):5S–30S.
    30. Liew S et al. J Cosmet Dermatol 2020;19(2):296–302.